Frequently

asked questions

About Gomi

We are Gomi, a UK based chewable supplement brand. We launched in 2017 and have been growing rapidly ever since. We are a team of like-minded and passionate people, who love to stay healthy. We are excited about learning new things, taking risks and making our customers happy!

We believe that everybody should be able to enjoy taking vitamins and supplements... and that's why we created Gomi! We are on a mission to help you follow your wellbeing goals and have fun along the way. Say goodbye to the hard-to-swallow pills, our chewable vitamins offer all the benefits of traditional supplements in tasty gummy form.

Our office is based in London, United Kingdom. This is where we ship all our UK (and some international) orders from!

Orders & Delivery

All parcels will be sent from our UK fulfilment centre - via Royal Mail Mail International.

This service has a maximum weight of 2kg. This is roughly 5-6 bottles of gummies. Shipping can take up to 2-3 weeks to arrive to certain locations. Prices range from £7.99 - £11.99 depending on country.

Please note, our shipping costs do not include any charges levied by Customs in the destination country, nor do we accept responsibility for paying these.

An email will be sent to you within 24 hours of dispatch with your tracking number.

Please contact us within 30 days of placing your order and we will do anything we can to help. You can also contact your selected courier directly and they each have a specific, simple procedure that we follow in the event of a missing parcel.

Please note that we ship a variety of gummy products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.

Returns & Refunds

You can return any unwanted items you have received within 14 days of receipt if the product hasn’t been opened. If you need a replacement for a different product of the same value, we will send a replacement free of charge after you return the previous item. Please email info@gomihealth.com first, telling us your order number and why you require a replacement.

At this time our policy is that customers return items to us at their own cost unless the goods are faulty. For more information, please see our Returns, Refunds & Cancellations Policy.

Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete.

Gomi Gummies

All of our products have been tested by a UKAS accredited laboratory and contain less than 5 parts per million gluten.

Gomi products do not contain gelatin and are vegan verified.

Our gummies are recommended only for adults aged 18 and over

Yes, of course! Gomi gummies have been designed to be used in combination with one another to help you address your daily needs and help achieve your personal health goals.

They're all natural! Colours and flavours are all derived from fruits, vegetables, grains and herbs.

We use various natural ingredients including sugar from sugarcane, and corn (not high fructose corn syrup) to make our gummies. We chose not to use artificial sweeteners because they have been linked to bad health issues, and we wanted to stick with only natural ingredients.

While our products are easily eliminated from the body without causing any side effects, high doses of fat-soluble nutrients such as vitamins D and A are stored by the body. However, none of our products contain added iron, the primary concern in cases of multivitamin overdose. Please contact your physician or doctor to discuss your concern.

You can take the supplements at any time of the day. The most important thing is to remember to take your supplements daily, as nutritional health transformations take place over time!

Safety & quality

Our products are made and approved in accordance with the FSA good manufacturing practices that require our manufacturers to validate the composition, identity, strength, and purity of all products produced.

We recommend always speaking with your doctor or physician prior to taking any dietary supplements during pregnancy or breastfeeding.

It is best to store your supplements in a cool, dry place at room temperature. It is also important to keep them away from direct sunlight and other heat sources as the gummies can melt if stored over 40°C.

Yes! All of our containers can be recycled.

Gomi products expire 24 months from the date at which they were manufactured. Vitamins and minerals naturally break down over time, so whilst they’re safe to take, we do not guarantee their effectiveness.

Subscribe & Save

Yes indeed! The subscripton is monthly

Your recurring order is generated automatically on the same date each month. It will be sent via EVRi Two Day service and should be delivered to your doorstep within 2 working days. All the Gomi subscriptions are shipped on the same working day if the order is placed before 16:00 GMT.

With each subscription order, you save 15%. The discount is applied automatically once you set up your subscription. You can benefit from saving on more than just one bottle a month, because the number of subscriptions you can have is unlimited.

If you no longer want to receive your gummies on a monthly basis, you can cancel your subscription by emailing us at info@gomihealth.com. If you have any questions about your subscription, don’t hesitate to get in touch, we are here to help!

Your subscription will run as long as you want it to continue. You can cancel anytime or put your subscription on hold if you want to take a break. If you are moving home, you can update your shipping details in your PayPal account or simply get in touch with us.